{"id":278000,"date":"2017-02-22T10:52:05","date_gmt":"2017-02-22T14:52:05","guid":{"rendered":"http:\/\/spaceweekly.com\/?guid=4c88b8a305accf3356402d96ccf2e36b"},"modified":"2017-02-22T10:52:05","modified_gmt":"2017-02-22T14:52:05","slug":"a-problem-shared-can-be-a-problem-doubled","status":"publish","type":"post","link":"https:\/\/spaceweekly.com\/?p=278000","title":{"rendered":"A problem shared can be a problem doubled"},"content":{"rendered":"<p>Customers perceive one and the same service problem very differently, depending on whether they are affected as individuals or in a group. Service failures that affect a group of customers cause them to be more annoyed with the provider than problems that impact an individual, according to a recent study of economists at University of Jena (Germany).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers perceive one and the same service problem very differently, depending on whether they are affected as individuals or in a group. Service failures that affect a group of customers cause them to be more annoyed with the provider than problems t&#8230;<\/p>\n","protected":false},"author":0,"featured_media":615444,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-278000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/278000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=278000"}],"version-history":[{"count":1,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/278000\/revisions"}],"predecessor-version":[{"id":278001,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/278000\/revisions\/278001"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/media\/615444"}],"wp:attachment":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=278000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=278000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=278000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}