{"id":349618,"date":"2017-07-26T10:07:17","date_gmt":"2017-07-26T14:07:17","guid":{"rendered":"http:\/\/spaceweekly.com\/?guid=90b9ff8a80c80ff3053e9215b70ea0bc"},"modified":"2017-07-26T10:07:17","modified_gmt":"2017-07-26T14:07:17","slug":"managers-often-fail-to-use-or-understand-their-own-data-on-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/spaceweekly.com\/?p=349618","title":{"rendered":"Managers often fail to use or understand their own data on customer satisfaction"},"content":{"rendered":"<p>Despite the millions companies spend to gather information about customer satisfaction, senior managers often fail to understand those customers&#8217; expectations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Despite the millions companies spend to gather information about customer satisfaction, senior managers often fail to understand those customers&#8217; expectations.<\/p>\n","protected":false},"author":0,"featured_media":615444,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-349618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/349618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=349618"}],"version-history":[{"count":1,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/349618\/revisions"}],"predecessor-version":[{"id":349619,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/349618\/revisions\/349619"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/media\/615444"}],"wp:attachment":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=349618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=349618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=349618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}