{"id":530033,"date":"2018-10-03T11:52:52","date_gmt":"2018-10-03T15:52:52","guid":{"rendered":"http:\/\/spaceweekly.com\/?guid=e778ab016b3e8d98fa22f73525cbef47"},"modified":"2018-10-03T11:52:52","modified_gmt":"2018-10-03T15:52:52","slug":"is-replying-to-online-reviews-always-good-new-research-shows-downside-of-over-responding","status":"publish","type":"post","link":"https:\/\/spaceweekly.com\/?p=530033","title":{"rendered":"Is replying to online reviews always good? New research shows downside of over-responding"},"content":{"rendered":"<p>A new study to be published in the INFORMS journal Marketing Science found that when managers respond to online reviews it&#8217;s possible that those responses could actually stimulate additional reviewing activity and an increased number of negative reviews.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new study to be published in the INFORMS journal Marketing Science found that when managers respond to online reviews it&#8217;s possible that those responses could actually stimulate additional reviewing activity and an increased number of negative reviews.<\/p>\n","protected":false},"author":0,"featured_media":615444,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-530033","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/530033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=530033"}],"version-history":[{"count":1,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/530033\/revisions"}],"predecessor-version":[{"id":530034,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/530033\/revisions\/530034"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/media\/615444"}],"wp:attachment":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=530033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=530033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=530033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}