{"id":663302,"date":"2020-08-07T01:15:43","date_gmt":"2020-08-07T05:15:43","guid":{"rendered":"http:\/\/spaceweekly.com\/?p=663302"},"modified":"2020-08-07T01:15:43","modified_gmt":"2020-08-07T05:15:43","slug":"the-costs-and-benefits-of-addressing-customer-complaints","status":"publish","type":"post","link":"https:\/\/spaceweekly.com\/?p=663302","title":{"rendered":"The costs and benefits of addressing customer complaints"},"content":{"rendered":"<p>Researchers from Michigan State University, University of South Florida, St. John&#8217;s University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, complaint handling by companies, and customer loyalty to understand how customer complaint management affects companies&#8217; performance and to inform companies how to manage customer complaints much better and more consistently.&#013;<br \/>\n&#013;<br \/>\n&#013;<br \/>\n Click here for original story, <a href=\"https:\/\/phys.org\/news\/2020-08-benefits-customer-complaints.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">The costs and benefits of addressing customer complaints<\/a>&#013;<br \/>\n&#013;<br \/>\n&#013;<br \/>\nSource: Phys.org&#013;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Researchers from Michigan State University, University of South Florida, St. John&#8217;s University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships between customer complaints, complaint handling&hellip; <\/p>\n","protected":false},"author":1,"featured_media":615444,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[],"class_list":["post-663302","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-phys-org"],"_links":{"self":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/663302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=663302"}],"version-history":[{"count":0,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/663302\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/media\/615444"}],"wp:attachment":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=663302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=663302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=663302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}