{"id":744191,"date":"2022-12-22T05:06:00","date_gmt":"2022-12-22T09:06:00","guid":{"rendered":"https:\/\/spaceweekly.com\/?p=744191"},"modified":"2022-12-22T05:06:00","modified_gmt":"2022-12-22T09:06:00","slug":"cheerful-chatbots-dont-necessarily-improve-customer-service-2","status":"publish","type":"post","link":"https:\/\/spaceweekly.com\/?p=744191","title":{"rendered":"Cheerful chatbots don&#039;t necessarily improve customer service"},"content":{"rendered":"<p>Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be &#8220;delighted&#8221; to help. Once the bot creates the new order, they say they are &#8220;happy&#8221; to resolve the issue. After, you receive a survey about your interaction, but would you be likely to rate it as positive or negative?&#013;<br \/>\n&#013;<br \/>\n&#013;<br \/>\n Click here for original story, <a href=\"https:\/\/phys.org\/news\/2022-12-chatbots-dont-necessarily-customer.html\" target=\"_blank\" rel=\"nofollow noopener\">Cheerful chatbots don&#8217;t necessarily improve customer service<\/a>&#013;<br \/>\n&#013;<br \/>\n&#013;<br \/>\nSource: Phys.org&#013;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be &#8220;delighted&#8221; to help. Once the bot creates the new order, they&hellip; <\/p>\n","protected":false},"author":1,"featured_media":615444,"comment_status":"false","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[],"class_list":["post-744191","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-phys-org"],"_links":{"self":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/744191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=744191"}],"version-history":[{"count":0,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/posts\/744191\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=\/wp\/v2\/media\/615444"}],"wp:attachment":[{"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=744191"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=744191"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spaceweekly.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=744191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}