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\nDepartment:<\/strong> Advancement<\/p>\n \nClassification:<\/strong> Full-time, Non-Exempt<\/p>\n \nThe Planetary Society is the world’s largest and most influential space interest organization. We are seeking a friendly, detail-oriented Membership Assistant to help deliver an outstanding experience to our members around the world.<\/p>\n \nFounded in 1980 by Carl Sagan, Bruce Murray, and Louis Friedman and today led by CEO Jenn Vaughn, The Planetary Society empowers the public to take a meaningful role in advancing space exploration through advocacy, education, outreach, scientific innovation, and global collaboration. Our members, from newbie space fans to deep-dive enthusiasts, fuel our core enterprises: exploring other worlds, searching for life beyond Earth, and defending our planet from asteroids and comets.<\/p>\n \nAs part of our Advancement Services team, the Membership Assistant is often a member’s first point of contact with the Society, whether by phone, email, or in person at our beautiful office in Pasadena, CA. We’re looking for someone who enjoys helping people, takes pride in getting the details right, and likes work that keeps them on the move. You\u2019ll respond to member and donor inquiries with warmth and clarity, pack and ship premiums to our members around the world, and help keep member records clean and up to date in Salesforce. Not sure if you meet every qualification? Please apply anyway.<\/p>\n \nTo apply, please submit your resume and a cover letter to [email\u00a0protected]<\/span><\/strong>. This recruitment will remain open until filled; however, you are encouraged to apply as soon as possible as the application period may close at any time. The first round of application review will begin immediately.<\/strong><\/p>\n \nThe Planetary Society offers a competitive salary and benefits package. We pride ourselves on our supportive work culture that is committed to a healthy and rewarding work\/life balance.<\/p>\n \nReporting to the Senior Manager of Advancement Operations, the Membership Assistant is responsible for providing customer service to members and donors by telephone, email, direct messaging, and in-person. This role handles day-to-day administrative tasks including data entry, inventory maintenance, packaging, postage and shipping calculations, and mailing letters and packages. The Membership Assistant also manages filing and scanning duties, coordinates with internal departments both in-person and remotely, and provides direct support to other Advancement Department staff.<\/p>\n \nMember Relations<\/strong><\/p>\n \nServe as the primary person responsible for the following:<\/p>\n \nFulfillment<\/strong><\/p>\n \nTrack, prepare, and ship acknowledgments and premiums to members and donors by:<\/p>\n \nData Entry, Maintenance, and Reporting<\/strong><\/p>\n \nUnder the supervision and direction of your supervisor:<\/p>\n \nGeneral Support<\/strong><\/p>\n \nThe Planetary Society is an equal-opportunity employer. We prioritize diversity at all levels of our work. Job applicants from all backgrounds are encouraged to apply.<\/p>\n \nThe Planetary Society will consider for employment qualified applicants with criminal histories in a manner consistent with California\u2019s Fair Chance Act.<\/p>\n<\/div>\n\nPosition Summary<\/h2>\n
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