Study shows default choices matter, especially for poorer, less educated individuals

Between 2000 and 2007, the telemarketing firm Suntasia charged hundreds of thousands of customers an average of $239 each for essentially worthless subscriptions. Researchers at Carnegie Mellon University, Indiana University and U.S. government agencies took advantage of a resulting federal lawsuit against the company to test default choice architecture when the optimal choice was clear: End the subscriptions.