If people who work together don’t have good interpersonal relationships, and more to the point, there is actual incivility between them, this can seriously impede the flow of knowledge within a company. A survey conducted among workers in the information technology and communications industry is analysed and discussed in the International Journal of Information Systems and Change Management. Incivility is generally characterized, not as physical violence, but as rude behaviour displaying disrespect and a lack of regard for others.