Demonstrators shut down conservative speakers at Berkeley; a student opens fire in a classroom at Virginia Tech; an alleged brutal assault at Virginia makes international headlines before the story collapses. Each incident poses a distinct threat to the university, both in terms of physical and reputational damage, but each incident also offers an opportunity for college leaders to learn how to best guide their institution through turmoil, according to a new paper by University at Albany communications experts Eric K. Stern and Joseph Brennan.