We are emotional beings and this matters deeply in our personal lives but also in our working lives, perhaps nowhere more so than in the face-to-face service industries. New research in the International Journal of Quality and Innovation, has looked at the effect of the COVID-19 pandemic on what is commonly referred to as “emotional labor performance,” the workplace management of emotions that are integral to a worker’s performance.
Click here for original story, COVID-19 and masking impact emotional labor performance
Source: Phys.org