Imagine messaging an artificial intelligence (AI) chatbot about a missing package and getting the response that it would be “delighted” to help. Once the bot creates the new order, they say they are “happy” to resolve the issue. After, you receive a survey about your interaction, but would you be likely to rate it as positive or negative?
Click here for original story, Cheerful chatbots don’t necessarily improve customer service
Source: Phys.org